Refund policy

Last updated: 16 September 2026

The short version: if we got it wrong, we fix it or refund it. If the drawing itself turned out not to be the one you wanted, that is harder, because by then it has already been made.

Things we email you

The Illustration and Make It Move — Animated Clip.

• Before we start: email us within 12 hours of ordering and we cancel and refund in full.
• We always send a proof first. Nothing is printed and nothing is final until you have seen it.
• Two rounds of changes are included, at no extra cost. Tell us what to change and we change it.
• Still not right after two rounds? Full refund. You keep nothing and neither do we.
• Once you approve the proof the illustration is finished work, so it is non-refundable. Approving is one click, so take as long as you like before you press it.

Things we print and post

Canvas prints, fine art prints, mugs, blankets, cushion covers, magnets, stickers, pin badges and books.

Every one is made to order with your child's drawing on it. Nobody else on earth would want it. For that reason we cannot accept change-of-mind returns.

We will replace it or refund it — your choice — if:

• it arrives damaged or broken;
• it is misprinted, faded, badly cropped or off-centre;
• it is the wrong item, the wrong size or the wrong colour;
• it does not match the proof you approved;
• it never arrives at all.

Email hello@famousfridge.com within 30 days of delivery with your order number and a photo. You do not need to send the item back to us.

Cancelling an order

Email us within 12 hours of ordering and we will cancel and refund in full. After that, if the illustration has already been drawn or the item has gone to print, we cannot — but talk to us anyway, we are reasonable people.

How long a refund takes

We approve refunds within 2 business days of agreeing one. The money goes back to the card or account you paid with, and usually lands within 10 business days. If your bank is slow and it has been longer than that, email us and we will chase it with you.

Wrong delivery address

Please check your address carefully at checkout. If a parcel is returned to us undelivered we will happily send it again, but you will need to cover the second lot of postage. If the address was wrong and the parcel cannot be recovered, we are not able to refund it.

Anything else

If none of the above fits your situation, email us and describe it. We would rather sort it out than argue about a policy page.

Famous Fridge
2566 NE 206th Ter, Miami, FL 33180, United States
hello@famousfridge.com